Frequently Asked Questions (FAQ)
What is inside the member's area?
You will find hundreds of software titles in our database including all of today's leading software. You will also find online tutorials making it easy for you install and learn the programs provided and much much more!
Do you offer a satisfaction guarantee?
Yes we do! If you are experiencing technical difficulties and would require support, our support team is standing by to help you.
Is my registration secure and confidential?
Absolutely! Our sites are tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB.
How do I figure out which product to download?
The best way to figure out which product is best for you is to read the short product descriptions found by each download.
How long will it take to download a product?
Download times vary depending on the speed of your Internet connection and the number of other people trying to download software at the same time. For an estimate of download times with a 28.8 Kbps modem, choose the Download Specs link next to each product description on the Index of Products page.
I thought the software was free. Why am I being asked to pay?
Some of our software is free (or evaluation versions). You are paying for the online help and support and the online tutorials for the lifetime of the membership.
What is the Download Protection Package?
This package allows you to download all new releases, upgrades and patches from our site at no extra charge. Highly Recommended!!
I can't log in, what can I do?
1) Be sure you are attempting to log in with the same e-mail address you began our sign-up process with. (You entered it twice on the very first page)
2) Be sure this is the site you joined. There are numerous sites of this nature on the Internet.
How do I install your programs (what's a .ZIP file)?
Installation varies from program to program; most of the programs have their own installer (these files end in an .EXE), and you simply need to double click on the icon, and follow the directions.
Now other files are in a compressed format called "PKZIP", which makes the download size smaller and speeds up how quickly you get it. In order to use a program that has been compressed like this, you need a utility that will expand it back up to its original size. There are many utilities like this, but the easiest is probably WinZip. It's a relatively small and very easy to use program, and you'll find it immensely useful the more time you spend downloading things off of the net, since a very large amount of the information is compressed using utilities similar to this. Once you have downloaded and installed it, click Open or Run this program from its current location.
I try to download, but all I get is a Server Error?
A couple of scenarios can cause a Server Error #500. Most common is that our servers are experiencing some temporary network problems. Normally, these problems are fixed within an hour; however, it is possible for them to go on longer.
My web browser asks me if I want to save or open the file. What should I do?
When downloading the software, your web browser may ask whether you want to save the file or open it from its current location. It is always recommended that you choose to save the file to a directory on your computer's hard drive. This way you can reinstall the software at a later date without having to download it again. After the download is complete, you can install the software by double-clicking on the file.
I just downloaded and saved the file to my hard drive, but I forgot where it is. How can I find it again?
This is a common problem and the solution is very easy. Normally your web browser defaults to the same directory for every download, until you change it. An easy way to find out the download directory is to simply start another download. When asked, choose to save the file to your hard drive and the "Save As" window will appear, revealing your download directory.